Frequently Asked Questions
1. How many days does it take to get my order? -
Our products arrive within 2 to 4 working days. To know more details about the state of your order, contact us through this form. During high volume sales periods (Black Friday, Christmas, sales...) the delivery terms can be delayed due to reasons beyond our control like saturation of transport lines.
2. How can I process the guarantee of my product? +
To process the guarantee of any of our products you will have to visit the store where you bought it with the ticket or the bill. In case you acquired it in our online store you can send us an email to support@marsgaming.eu describing the problem and attaching the original purchase invoice.
3. Could you answer a technical doubt about my product? +
If you have any doubts please contact with our Technical Support service through these ways:
- Our online chat
- Send us a whatsapp to 644 411 617 (Monday - Friday: 7:00 to 15:00h).
4. How can I ask for a spare part for my product? +
To consult the availability of spare parts ask our Technical Support service through these ways:
- Our online chat
- Send us a whatsapp to 644 411 617 (Monday - Friday: 7:00 to 15:00h).
5. How can I know more about my product? +
All of our products have a detailed description in our website.
6. How can I configure the lighting of my device? +
Visit our Youtube channel where you will find all the User Guide videos for our products. You can also find in the product page of our website. If you can't find yours please contact direcly with our Technical Support service.
7. Where can I find the drivers for my product? +
If your device has drivers you can find them in the Support tab of our website or the page for the product itself.
8. Can I be sponsorized by Mars Gaming? +
Fill the following form and we will contact you after valuing your request.